Refund Policy

We want you to be happy with Fit7 PRO. This policy explains when and how you can get a refund for your subscription, and it is part of our Terms of Service.

1. The short version

• Every first payment of a new subscription — monthly or annual — is covered by a 14-day money-back guarantee. If Fit7 PRO is not for you, write to us within 14 days of the payment and we will refund you in full. No questions, no conditions.
• After those first 14 days, you can cancel at any time and you will keep access until the end of the period you paid for. Renewal payments are refundable within 14 days only if you have not substantially used the Service in that new period.
• Requests are handled by email: info@fit7pro.com.

2. Free trial

New accounts start with a 7-day free trial that does not require a payment card. Because you can try everything before paying anything, the guarantee above exists so that your first paid decision is risk-free too.

3. When you can get a refund

First payment of a subscription (14-day guarantee)

If you subscribe for the first time (monthly or annual) and ask for a refund within 14 calendar days of that payment, you get a full refund, whatever the reason. We process it as soon as we confirm your request — typically within 2–5 business days, depending on your bank or card.

Renewal payments

Subscriptions renew automatically. If a renewal charged you and you did not want to continue, write to us within 14 days of the charge: if you have not substantially used the Service during that new billing period, we refund it in full. If you have used it, we will still review your case in good faith — we would rather lose a sale than keep a customer unhappy — but the guarantee is not automatic in that case.

Special situations

• Double charge or billing error: always refunded in full, at any time.
• Technical failure on our side that prevents you from using the Service for a significant part of a period you paid for: we refund pro-rata or extend your subscription, at your choice.
• Accidental purchase reported within 14 days: refunded.

4. How to request a refund

1. Email info@fit7pro.com from the address on your account (or include it in the message).
2. Say you want a refund and, if you wish, tell us why — it genuinely helps us improve, but it is not required for the 14-day guarantee.
3. We reply within 2 business days to confirm and process the refund.

Refunds go back to the original payment method through Polar, our Merchant of Record. Depending on your bank, the money can take a few additional days to appear in your statement.

5. What happens to your access after a refund

• A refunded subscription is cancelled: it will not renew again.
• Your premium access ends when the refund is processed, and the app returns to the free trial state (or its restrictions if the trial is over).
• Your account, plans and progress data are not deleted by a refund — you keep them, and you can come back and subscribe again later. If you also want your account and data deleted, you can do it from the app (Profile → "Delete Account") or ask us in the same email.

6. Chargebacks

Please talk to us before opening a dispute with your bank — our 14-day guarantee means you almost certainly do not need one, and disputes take far longer than a simple email. Accounts with a fraudulent chargeback may be restricted.

7. Your legal rights

Nothing in this policy limits refund or withdrawal rights you may have under mandatory consumer law in your country — including EU consumers' statutory rights and the Colombian consumer protection framework (Estatuto del Consumidor). Where the law gives you more than this policy, the law prevails.

8. Contact